Shipping & Returns
Shipping Policy
Thank you for visiting Matsyra. We’re committed to providing a smooth and reliable shipping experience for all our customers across India.
Once an order is placed and payment is confirmed, it will typically be processed within a few business days and delivered within 7–14 days, depending on your location and courier service availability.
Shipping is free on all orders, with the cost already included in the product price.
Once your order has been dispatched, you’ll receive an update with tracking details, if applicable.
Please ensure that your shipping address and contact information are entered correctly at checkout to avoid delays or delivery issues.
If you have any questions about your order or shipping status, feel free to contact us at info@matsyra.com.
Returns & Refunds
We want you to love what you order from Matsyra. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@matsyra.com with your order details and a brief description of the issue.
We’ll review your request and do our best to offer a replacement or refund as appropriate.
Because our products are made and shipped to order, we generally do not accept returns or exchanges for reasons such as size, color preference, or change of mind.
However, we’re always happy to help with any genuine concerns — just reach out to us and we’ll do what we can to make it right.
Refunds, when approved, will be processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.